Quick- Service Restaurants (QSR)

At Connors Group, we leverage our extensive experience and expertise to revolutionize Quick-Service Restaurants (QSR). With a comprehensive suite of services tailored to the unique needs of QSRs, we help streamline operations, optimize design and improve kitchen engines and drive-thrus, enhance customer experience, improve speed of service, define labor requirements by day part and maximize overall profitability. Discover how our cutting-edge solutions can drive your business forward.

Fresh Solutions to Optimize Your Quick-Service Restaurant

Drive-Thru Design and Optimization

Maximize efficiency and improve speed of service with our expertly designed drive-thru solutions. Our traffic flow analysis ensures smooth vehicle movement, reducing bottlenecks and enhancing order accuracy. By integrating advanced technologies, we create seamless operations tailored to your specific space and service requirements, reducing wait times and improving customer satisfaction.

Kitchen Design and Optimization

Optimize your kitchen for peak performance and efficiency. Our workflow streamlining enhances speed and productivity while intelligent design and layout planning maximize space usage. We help you select the best equipment to fit your operational needs and ensure that your kitchen meets all safety and regulatory standards. This results in a highly efficient kitchen that supports your business goals.

Queue and Ordering Design

Enhance customer experience with efficient queue management and ordering systems. Implement advanced queue management systems to reduce wait times and introduce self-ordering kiosks for faster service and improved order accuracy. Seamlessly integrate mobile ordering to meet the demands of tech-savvy customers and design user-friendly interfaces to enhance the customer ordering experience.

BOH & Prep Area Space Analysis

Analyze BOH and Prep area space and storage requirements, including all dry storage, cold storage and equipment. The analysis and tools leveraged highlight improvement opportunity used used to determine both equipment and space requirements for future restaurant design as well as ideal delivery order frequency based on restaurant volume.

Transforming Quick-Service Restaurants through engineered solutions that enhance productivity, profitability, and customer experience.

Last-Mile and Delivery Process Optimization

Enhance your delivery services for platforms like DoorDash, Grubhub, and UberEats. Streamline delivery operations with workflow design that prioritizes speed and accuracy. Implement cutting-edge order tracking and management technology, optimize relationships with third-party delivery services, and ensure a seamless delivery experience for your customers.

Engineered Labor Standards

Develop customized labor standards tailored to your business needs. Combine deep business insights with the latest tools and techniques to create precise and maintainable labor standards. This ensures that your labor practices are efficient and effective, across all day parts, leading to better performance and productivity.

Labor Management

Develop and implement a complete labor management strategy to maximize your labor budget. Establish accurate and easily maintained labor standards, optimize payroll with strategic modeling, and implement efficient scheduling systems. Our approach ensures that your staffing needs are met, improving employee satisfaction and operational efficiency.

Operational Improvement

Enhance productivity and sales with our flexible operations improvement approaches. Implement strategies to boost productivity and drive sales growth. Our work ensures a consistent experience for employees and customers, significantly improving productivity and sales.

Customer Experience

Gain insights to improve team member interactions and customer satisfaction. Analyze how team members interact with customers and optimize in-store time for better customer experiences. Improve conversion rates through targeted strategies that enhance customer interactions and satisfaction.

Facility Design

Maximize operational productivity with an engineered approach to restaurant design. Use empirical data to optimize restaurant layouts, improve backroom efficiency, and enhance customer queues. Our approach reduces wasted motion and space, creating a more efficient and productive store environment.

Operations Assessment

Assess and improve store operations for peak performance. Evaluate current productivity levels and develop a detailed roadmap for operational improvements. Our proven, engineered approach helps achieve high performance and unlock the true potential of your retail workforce.

Employee Experience

Empower employees with the right tools and training for peak performance. Ensure employees are appropriately equipped through development and implementation of service guides, SOPs and comprehensive training programs that support work procedures and brand standards.

See the Taste of Success

An American multinational chain of fast food restaurants with over $2 billion in annual revenue experienced a significant evolution in recent years with the introduction of digital ordering, mobile delivery partners, and late-night ordering of high item counts with multiple modifications. They chose Connors Group to help them address each of these areas and make recommendations for an optimized future state labor model that would work for their evolving business structure.

Contact Us

Let us customize a project to improve your financial health and employee satisfaction!