Cathy Hotka’s Store Operations Council was a productive and intimate setting (50+ attendees across 20+ retailers) to get to the heart of what retailers struggle with today. While we were far from the impacts of Hurricane Ian, the storm was felt in the room from Cathy’s humor around Tampa, FL being the other option for this event to checking weather reports. But more transparently, it was the consistent calls these retail operators took to take care of their stores and associates affected by Ian. It created a great dialogue across these leaders and a chance to discuss the impact of associates on their business, from COVID to hurricanes, and what it takes as they move to the future.
The quote of the day from a council member, “It’s a paradigm shift as we asked associates to distance themselves from customers to stay healthy, to now where we are asking them to get Belly to Belly.” Belly to belly was referenced multiple times across the day not only from associate to customer (B2C), but even more impactful store support group (corporate) to associate standpoint.
The true power of LaborPro comes when it’s integrated with a user’s current Workforce Management and Labor Management Systems, such as Kronos, Reflexis, Manhattan, JDA or Quinyx. Information kept in LaborPro can be sent either by an API or manually loaded into a user’s current scheduling software. If a labor standard is changed and uploaded to Kronos it allows the software to do the math and calculate an updated schedule.
Connors Group has a full team ready to assist you with your labor model needs. Customer service is a top priority for Connors Group. Feedback from customers is always welcomed and is collected right through the LaborPro user interface. When a ticket is submitted the team is ready to assist. In addition to a full customer service team, monthly release notes typically include data updates, quality of life improvements, bug fixes and enhancements.