Grocery & Convenience

Driving Productivity, Profitability, and Customer Experience in Grocery and Convenience

With over 16 years of experience supporting leading grocery retailers in the U.S., Canada, and Australia, Connors Group brings a proven approach to operational improvement.

We help organizations rebalance labor from routine tasking to higher-value activities like customer service and selling. Our work integrates people, process, and technology — providing the data, systems, tools, and training store teams need to thrive.

This people-focused approach drives sustainable gains in productivity, profitability, and customer experience across the grocery and convenience sectors.

Fresh Item Management

Ensure product availability and freshness while optimizing waste. We help grocers balance demand forecasting, ordering, production planning, and replenishment to deliver fresh products consistently without excessive shrink.

Curbside & Delivery Optimization

Operationalizing curbside, personal shopping, and delivery can be complex. We design efficient workflows, optimized pick paths, and staging areas that align people, processes, and technology to help stores fulfill orders quickly and accurately,

Fresh Food Production Planning

From prepared foods to bakery and deli, Connors Group designs efficient production processes that optimize labor, align production with demand, and maintain the highest food quality standards.

Shrink Management

We analyze end-to-end processes to identify root causes of shrink and implement practical solutions to protect margins. Our approach combines data-driven analysis with employee engagement to optimize waste and improve profitability.

Non-Selling Space Optimization

Backroom inefficiencies can ripple through the store. Connors Group designs physical layouts, workflows, and processes that improve receiving and stocking while optimizing valuable space to reduce labor waste and improve product flow.

Queuing & Self-Checkout Design

The checkout experience is critical. We develop data-backed queue management strategies and self-checkout layouts that improve throughput, align staffing to the labor model, reduce wait times, and elevate both customer and employee experiences.

Operations Assessment

Unlock the full potential of your grocery and convenience workforce by understanding current productivity levels. Our proven, engineered approach assesses store operations and execution, then creates a detailed improvement roadmap to help teams achieve high performance, boost efficiency, and enhance the customer experience.

Simulation Modeling

Using advanced discrete event simulation, we model customer demand, store traffic, and operational workflows before making investments or changes. This minimizes risk, validates design decisions, and supports confident, data-driven strategies.

Store & Site Design

Connors Group helps clients maximize operational productivity with an engineered approach that reduces wasted motion and space. We use empirical data from your stores to optimize backroom layouts, register counts, customer queues, and other non-selling store areas.

Grocery & Convenience Industry Alliances

Retail data is complex; is difficult to collect and even harder to understand. Connors Group uses a highly analytical approach to provide clear and actionable insight. They have a proven methodology to collect the information and a highly-trained team that can distill that data into meaningful, fact-based solutions.

The Children's PlaceSenior Director, Finance

Connors Group has assisted with various initiatives regarding inventory management and the customer experience. Their genuine interest to understand our brand and become our partners as well as their unbiased and proven approach is unparalleled. Our engagements have resulted in substantiated recommendations for our business.

Bath & Body WorksDirector, Store Operations

Connors Group exceeded all expectations during our engagement. They identified areas of opportunity that will set our course for years to come. The team's professionalism and genuine partnership are unparalleled in the industry.

Lane BryantSenior Director, Marketing

Connors Group has given us valuable insight into our retail business by providing outstanding recommendations regarding our payroll model and in-store processes. Their partnership has delivered a high-level impact for our business that will reap a positive ROI for years to come.

Charlotte RusseSenior Vice President, Stores & Store Operations

Running an efficient operation, while concurrently delivering a fantastic customer experience in the grocery industry is very challenging. Connors Group helped revolutionize our in-store operations, unlocking our ability to deliver a great customer experience more consistently, while also increasing our productivity.

Giant EagleSenior Director, Operations

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